Red Robin Buns Soon-to-Be Safe for Dairy Allergies Again
There has been a lot of disappointing chatter lately as dairy-allergic fans of Red Robin suddenly noticed that the allergy-friendly chain’s burger buns were showing up on the restaurant’s interactive allergen guide as unsafe for those with dairy allergies – a sudden and dramatic change from past practices. We contacted top management at Red Robin and were told this was a temporary change and that the buns would likely be deemed safe again as of Monday.
Here’s a transcript from the company directly.
“The buns do not contain dairy/milk, however we are in the process of changing our cooking procedures/equipment for our buns and with this change our buns will no longer be toasted with an oil – they will be dry toasted. Our current process is to “butter” our buns with a cottonseed oil (no [major] allergens) and the current bun cooking equipment does require an oil for toasting the buns. In some markets, due to the transition of equipment, some areas have run low or out of stock on the cottonseed oil so we have approved the use of another butter oil used in our restaurants to make our buzz sauce. This oil does contain butter. This change is only a temporary change until all restaurants are fully transitioned to the new bun toaster. To protect our Guest, we have added milk/dairy as an allergen to all of our buns (except for the gluten free bun) during this transition period.
Red Robin immediately followed up with this.
I just received an update from our supply chain team and the installation of the new bun toasters in all restaurant will be complete by the end of the week [this weekend]. To provide a bit of a buffer, I will have the milk allergen removed from buns next Monday.
I have to admit that I wish management had given the community (or even just us, to pass on to you) advanced notice of this issue so as not to disappoint any diners. Regardless, I appreciate – once again – management’s concern for the food allergy community and their willingness and desire to take as much extra precaution as possible on our behalf.
So dairy-allergic diners (including my son, if you’re reading), fret not. It’s almost time to enjoy those juicy burgers again!